News

KEVENZ officially announces the launch of its online video installation help appointment feature on the KEVENZ website. This new service is designed to help customers accurately identify active gopher tunnels and correctly install KEVENZ automatic gopher control devices.

Users can now schedule a video installation guidance session by clicking “Schedule a Video Installation Help?” in the website header.

Gophers are highly active underground, and their tunnel systems can be complex and difficult to identify. For many first-time users of automatic gopher control devices, knowing how to locate an active gopher tunnel, select the correct installation position, and align the device entrance properly with the tunnel can directly affect the product’s performance.

KEVENZ understands that correct installation is one of the most important factors in improving the success rate of gopher control.

Through this newly launched video installation help service, customers who have purchased KEVENZ products can connect with our professional customer support team through an online video session. Based on the customer’s real outdoor environment, our support specialists will guide users on how to identify signs of gopher activity, locate potential tunnel entrances, clear the tunnel opening, and install KEVENZ automatic gopher control devices correctly.

KEVENZ hopes this more visual and direct support service will reduce confusion during installation, improve the user experience, and help customers quickly understand the correct method for using our products. Compared with text instructions or image-based tutorials alone, online video guidance allows our support team to view the customer’s actual installation environment and provide more specific and accurate recommendations.

Please note that KEVENZ online video installation help is available only to customers who have purchased KEVENZ products. Because products from different brands may vary in structure, installation method, operating logic, and safety design, KEVENZ does not provide installation support for products from other brands.

For this reason, users will be required to log in when scheduling a video installation help appointment, and our system will verify the validity of the customer’s order. This process helps us confirm the purchase record and ensure that service resources are prioritized for genuine KEVENZ customers. We sincerely appreciate users’ understanding and support.

KEVENZ has always placed user experience at the center of its work. In addition to continuously improving our products, we also value the real needs of customers during installation, use, and after-sales support.

Moving forward, KEVENZ will continue to improve its online service system and provide U.S. customers with more professional, convenient, and reliable product support.

If you have already purchased a KEVENZ product and need installation guidance, please visit the KEVENZ official website and click “Schedule a Video Installation Help?” at the top of the page to schedule your online video installation help appointment.